It is our goal to offer same-day processing on orders received by 2:00 PM EST on any given day; such orders will be mailed the next business day. We ship all orders within the continental United States by UPS. Estimated shipping time can range from 2 to 14 days, depending on where you live, when you place your order (day or season), and the type of UPS delivery service you choose. We cannot be responsible for delivery transit time. Shipping charges and sales tax will be added to the total of the order during checkout.
Note to International Customers: Orders shipped to destinations outside the U.S. may be subject to additional fees charged by your government. Buyers agree to assume all responsibility for such charges. We cannot be responsible for any import fees levied by your country. Please know what these charges might be BEFORE placing an order. Estimated international shipping time is 10–14 days, but this range can vary as outlined above.
Order Changes & Cancellations
Due to the way our system processes orders, orders cannot be changed online once placed. If you need to change or cancel your order, please contact us at firstname.lastname@example.org or (423) 282-0211 ext. 217. Cancellation notice must be given within 2 hours of placing your order.
To facilitate an easy, enjoyable experience on behalf of all our customers, we stand behind every product we sell. If you are not fully satisfied with your purchase for any reason, please let us know! We will do everything we can to make it right, including helping to troubleshoot problems or issuing an exchange or a refund. Items returned for exchange or refund must be received within 30 days of your receipt of the item. Products should be returned in their original packaging.
You can request an exchange or a refund by going to the Returns page of our website and requesting a return authorization (RMA) number. We will issue an RMA or be in further contact to get more information about your concern. You must obtain an RMA number from us before sending back any item.